Returns & Refunds policy

Thank you for choosing Connect Internet Cable. Please read this Refund Policy carefully before purchasing or requesting services through connectinternetcable.com.

1. Independent Service Platform

Connect Internet Cable is an independent sales and marketing platform that connects customers with third-party internet, cable, and telecommunications service providers.

We do not directly provide internet, cable, or home phone services. All services are delivered by third-party providers.

2. Service Fees

If Connect Internet Cable charges any service, consultation, activation, or processing fee:

• Fees are clearly disclosed before payment.

• Certain administrative or processing fees may be non-refundable once the service request has been submitted or processed.

3. Provider Charges & Billing

All billing related to:

• Monthly service charges

• Installation fees

• Equipment charges

• Early termination fees

• Contract cancellation penalties

are handled directly by the third-party service provider.

For refunds related to these charges, customers must contact the provider directly according to their refund and cancellation policy.

4. Cancellations

If you wish to cancel a service request:

• You must notify us immediately at info@connectinternetcable.com

• Once your order has been submitted to the provider, cancellation eligibility may depend on the provider’s policies.

• Same-day cancellation requests are more likely to qualify for review.

5. Refund Eligibility

Refunds may be considered under the following conditions:

• Duplicate payment was made

• Payment was charged in error

• Service request was not processed

All refund requests are reviewed on a case-by-case basis.

Approved refunds (if applicable) will be processed within 7–10 business days to the original payment method.

6. No Guarantee Disclaimer

Connect Internet Cable does not guarantee:

• Service availability in all areas

• Specific speeds or pricing

• Approval of service by providers

Refunds will not be issued based solely on provider availability limitations.

7. Contact for Refund Requests

To request a refund, please contact:

Connect Internet Cable
📧 Email: info@connectinternetcable.com
🌐 Website: connectinternetcable.com